Terms & Conditions

1. Service Overview

Ride Taxis provides private hire taxi services in Burnley and across Lancashire. All journeys are pre-booked; we are not a hackney carriage (street hail) service. Our vehicles are licensed by the relevant local authority.

2. Booking & Fares

• All bookings are made via the Ride Taxis app or through our website.
• Fares are quoted at the time of booking and are based on distance, time, and vehicle type.
• Quoted fares are fixed for the agreed route. Deviations requested by the passenger may incur additional charges.
• Prices shown on our website are indicative starting prices and may vary based on time of day, traffic conditions, and specific pickup/drop-off points.

3. Cancellation Policy

• Bookings cancelled more than 30 minutes before pickup: no charge.
• Bookings cancelled within 30 minutes of pickup: a cancellation fee may apply.
• If a driver arrives and the passenger does not appear within 5 minutes of the scheduled pickup time, the booking may be treated as a cancellation.
• Airport transfers cancelled within 2 hours of scheduled pickup may incur a cancellation fee.

4. Passenger Responsibilities

• Passengers must wear seatbelts at all times as required by law.
• Children must be in appropriate car seats. Please inform us at booking if you need a child seat.
• Passengers are responsible for any damage caused to the vehicle during their journey.
• Smoking (including e-cigarettes) is prohibited in all vehicles.
• Abusive, threatening, or violent behaviour towards drivers will not be tolerated and may result in termination of the journey and a ban from the service.

5. Pets

Pets are welcome in our designated Ride Pet vehicles. Please select "Ride Pet" when booking. Guide dogs and assistance dogs are welcome in all vehicles at no additional charge.

6. Luggage & Belongings

Ride Taxis accepts no liability for loss or damage to personal belongings left in vehicles. If you believe you have left an item, contact us as soon as possible and we will make reasonable efforts to recover it.

7. Airport Transfers

• Airport transfer prices are fixed at the time of booking.
• We monitor flight arrivals and adjust pickup times for delayed flights at no extra cost.
• Free waiting time of up to 30 minutes after landing is included.
• Additional waiting beyond 30 minutes may be charged at a standard rate.

8. Payment

Payment can be made via the Ride Taxis app (card payment), cash, or card in the vehicle. All payments are processed securely. Failure to pay for a completed journey is a criminal offence.

9. Liability

Ride Taxis carries appropriate public liability and vehicle insurance as required by law. Our liability is limited to the extent permitted by law. We are not liable for delays caused by traffic, weather, road closures, or other circumstances beyond our reasonable control.

10. Complaints

We take all complaints seriously. Please email support@ride-taxis.co.uk. We aim to respond to all complaints within 48 hours.

11. Changes to These Terms

We reserve the right to update these terms at any time. The current version will always be available on this page. Last updated: March 2026.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.